Warranty

Our Warranty

General Conditions

This limited lifetime warranty shall be subject to the original buyer complying with the following conditions:

The swimming pool shall be kept full of water at all times except for purpose of repair or maintenance
not to exceed five days.
The swimming pool shall be operated by the original buyer with reasonable care and necessary
maintenance and in accordance with instruction manuals supplied by Designer Pools By Ace Inc.
No work shall be done to the pool by any other pool company.

Limitations

The warranties are effective only if owner(s) complied with all terms and conditions, monetary responsibilities,
payments, and other provisions of the agreed upon contract. This warranty also become void as a result of any
of the following conditions or events:

The pool is not kept full of water except for short maintenances as authorized by Designer Pools By
Ace Inc.
Damage by the elements or Acts of God, War, Civil Disturbances, unusual abuse, neglect, incorrect
operation or care of the pool or equipment including the use of manually fed gaseous chlorine from
portable tanks as a pool water Sanitizer. This restriction does not apply to gaseous chlorine metered
into the water by electronic means or chlorine generators.
Damage caused by surface of subterranean drainage under or around the pool, earth fill movement or
expansive soil, explosions and wrecking.
Where owner has work performed by others, individuals or companies, that is not provided for in the contract, such as, but not limited to, electrical panel changes, landscaping and erection of fences and
retaining walls. Designer Pools By Ace Inc. does not warrant such work, and Designer Pools By Ace Inc. shall not be held responsible if such work results in loss or damage to anything covered under this warranty.
Addition or substitution of equipment not expressly authorized by Designer Pools By Ace Inc. which
may affect the operation or designed use of the pool.

Materials, Workmanship, Concrete Shell, Equipment

Designer Pools By Ace Inc. guarantees their work to be free from defects in material and workmanship for a period of one (1) year from the date said pool is filled with water. Designer Pools By Ace further warranties the shell of the pool for the lifetime of the pool (25 years). Designer Pools By Ace will, within said period, make the appropriate repairs (Should they be subject to warranty) with no cost to the owner, provided that said owner had complied fully with the warranty requirements, all contracts and any addendum including, but not limited to, payments and balances Owner/representative must notify Designer Pools By Ace in writing (NO TEXTS OR EMAILS), within warranty period of any alleged defects &/or repairs needed.
Designer Pools By Ace Inc. further warrants that the pool structure will remain structurally sound for
the period of time that the pool is owned by the original owner. Tile, decking, planter walls, colors,
plaster, plumbing, electrical, filter, heater, and other pool accessories are, by definition, not part of the
pool structure. The term “structurally sound” means that the swimming pool is capable of retaining
water and in the event of failure to do so Designer Pools By Ace Inc. will, within the stipulated period,
repair the structure so that it will hold water.
Equipment carries the warranty periods as expressed by each manufacture for their product. Manufactures samples may be available to assist owner in color, finish or texture between samples and the selected material installed.
Walks and decking are not guaranteed or warranted against normal cracking, checking, raising,
settling or discoloration, and plaster is not guaranteed or warranted against checking, cracking, mottling, discoloration or stains as such defects generally result from local water conditions, improper use of chemicals, or lack of or improper cleaning of the pool. Designer Pools By Ace proposes to take reasonable precautions to prevent airborne material from staining the plaster or paint during application, however, Designer Pools By Ace will not be responsible for minor imperfections or stains caused by variable weather conditions or exposure elements. If maintenance, service or warranty work is performed by anyone other than Designer Pools By Ace Inc., all warranties and guarantees will become null and void.
Designer Pools By Ace Inc. also does not warranty any damages caused by acts of god or extreme weather. These types of claims must be brought to your primary insurance holder’s attention. If your insurance company is willing to provide Designer Pools By Ace Inc. with the necessary funds to perform the repairs, we will perform said repairs.

Performance

To obtain performance the Owner should contact Designer Pools By Ace Inc. at 704-800-4646
The repair or replacement of non-pool structure items, or of the pool structure as provided shall constitute the sole and exclusive remedy if the Owner and the fulfillment of all Designer Pools By Ace Inc.’s liabilities under these warranties whether on warranty or contact or negligence.
Designer Pools By Ace Inc. shall in no event be liable for incidental, special or consequential damages arising out of or as the result of the use, repair or ownership of the pool. Designer Pools By Ace Inc. shall not be responsible for the replacement of water in the pool or chemicals used in treating said water or energy used to heat said water as a result of performing any work or service under this Limited Warranty
In the event Designer Pools By Ace Inc. is requested to perform any work or service under this Limited Warranty, and a service representative is sent to the pool site and it is determined that no service is required by this warranty, then the Owner shall be responsible to pay to Designer Pools By Ace Inc. a reasonable service fee for any such service call.